Oxevac
WITHIN 30 DAYS OF INVOICE DATE
Products are accepted for refund or exchange within 30 days of the invoice date with a valid Returned Authorization Materials (RMA) number. Please call Customer Service at (832) 451-2602 to obtain an RMA number and have your invoice available for reference. Items must be returned in new, resalable condition in the original packaging. A 20% restocking fee applies to all returns and exchanges that are not the fault of Oxevac.
30-60 DAYS PAST INVOICE DATE
Returns 30-60 days past the invoice date are eligible only for an exchange with a valid Returned Authorization Materials (RMA) number. Please call Customer Service at (832) 451-2602 to obtain an RMA number and have your invoice available for reference. Items must be returned in new, resalable condition in the original packaging. A 20% restocking fee applies to all exchanges.
60+ DAYS PAST INVOICE DATE
Returns and exchanges are not accepted 60 days past the date of the invoice.
DAMAGE DUE TO SHIPPING
Returns related to damage during shipping must be reported to Customer Service within 15 days of the invoice date.
GENERAL TERMS
Credits will be given in the amount of purchase price. Any discounted products will be adjusted accordingly. Credits are valid up to 90 days after the date of the credit. RMA numbers are valid for up to 30 days from the date of issuance. Merchandise returned after the expiration of the RMA number will not be accepted for credit.
SHIPPING INSTRUCTIONS
All returns should be shipped via FedEx or UPS. Shipping charges should be prepaid unless otherwise instructed by customer service.
Please send all returns to:
Oxevac LLC
ATTN: RMA #____________
18906 E. Industrial Parkway
New Caney, Texas 77357
